Australian Legal Co.
Automating client communication for a growing legal practice, without adding headcount.
The Business Challenge
A fast-growing Australian law firm was spending over 35% of fee-earner time answering repetitive client case status inquiries, gathering client documentation, and manually preparing standard engagement updates.
Our Engineering Approach
We built a bespoke, client-facing self-service portal integrated with their practice management software. Clients can track case milestones in real time, securely upload privileged documents, electronically sign agreements, and message their legal team.
Measurable Impact
Manual status communication effort reduced by 45%, document turnaround expedited by 3x, and client satisfaction scores reached a firm-record 98%.
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Let's build a result worth adding here
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